FAQ
Frequently Asked Questions
Products & Orders
How do I track my order?
After your order ships, you'll receive an email with tracking information.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Shop Pay.
How long does shipping take?
Standard shipping: 5-7 business days. Express: 2-3 business days. International: 10-21 business days.
Mahjong Products
What is American Mahjong?
American Mahjong uses a 160-tile set with specific rules including the Charleston exchange. Our products follow NMJL rules.
How do I care for my acrylic tiles?
Clean with a soft, damp cloth. Avoid harsh chemicals. Store in a dry, level location.
What does "4-layer" mean?
4-layer tiles have multiple layers of acrylic stacked together, giving them more weight and premium feel.
Returns & Refunds
What is your return policy?
We offer 30-day returns on unused items in original packaging.
How do I start a return?
Email support@silkrevived.com with your order number.
Contact Us
Email: support@silkrevived.com